Policies
On this page: Refund & Cancellation Policy · Service Fulfillment and Delivery Policy · Terms & Conditions
Refund & Cancellation Policy
At GRIT, we work hard to provide dependable, professional service to every customer. We understand that plans can change, and we aim to handle cancellations, rescheduling, and refund requests fairly.
Cancellations and Rescheduling
Customers should notify us as soon as possible if they need to cancel or reschedule a service. All rescheduling requests are subject to availability.
Any applicable cancellation fees, nonrefundable deposits, or special booking conditions will be disclosed at the time of booking or in the customer's written estimate or service agreement.
Refunds
Payments for services that have been completed are generally nonrefundable, except as required by applicable law or agreed upon by GRIT.
For services that have not yet been performed, refund eligibility will depend on the terms agreed upon at booking, any work already performed, and expenses reasonably incurred in preparation for the service.
Special Orders and Expenses
Certain services may require advance purchases, equipment rentals, travel arrangements, or other nonrecoverable expenses. Any applicable nonrefundable charges will be disclosed before the customer authorizes the service.
Service Concerns and Damage Claims
If a customer has a concern about a completed service, we encourage them to contact us promptly. We will review the circumstances and work toward an appropriate resolution.
Moving-related claims will be handled according to applicable transportation regulations and the terms of the governing moving agreement.
Payment Disputes
Customers are encouraged to contact GRIT directly regarding billing questions or concerns. Nothing in this policy limits customers' rights under applicable consumer protection laws or payment card regulations.
Contact Information
For questions regarding cancellations, refunds, or services, please contact Grit Property Solutions through the contact information provided on our website.
Service Fulfillment and Delivery Policy
Grit Property Solutions provides professional moving, junk removal, delivery, cleaning, and property-related services throughout Lubbock, West Texas, and other service areas upon request.
Scheduling & Service Confirmation
All services are scheduled based on customer needs, crew availability, equipment requirements, and service location. Customers will receive confirmation of their scheduled service date, time, and applicable service details.
Scheduling is subject to availability, and service dates or arrival windows may be adjusted due to weather, road conditions, equipment issues, or other unforeseen circumstances. We will make reasonable efforts to communicate any changes promptly.
Service Fulfillment
Services are fulfilled through the physical performance of the work outlined in the customer's estimate, invoice, or service agreement.
Depending on the service requested, fulfillment may include:
- Residential and commercial moving
- Packing and unpacking
- Furniture and appliance delivery
- Furniture assembly and installation
- Junk removal and property cleanouts
- New Construction and commercial cleaning
- Other agreed-upon property services
Delivery Services
For furniture, appliance, and other delivery services, GRIT coordinates pickup and transportation to the agreed-upon delivery location.
Delivery services may include placement, assembly, or installation when specifically included in the customer's service agreement.
Customers are responsible for providing safe and reasonable access to the delivery location.
Service Completion
A service is considered completed when the agreed-upon work has been performed, subject to any applicable service agreement and customer rights.
Customers are encouraged to communicate any concerns about their service promptly so they can be reviewed and addressed.
Payments & Refunds
Payment requirements and due dates will be provided in the customer's estimate, invoice, or service agreement.
Refunds and cancellations are governed by our Refund & Cancellation Policy and applicable laws and regulations.
Customer Communication
For scheduling questions, service updates, or concerns regarding service fulfillment, customers may contact GRIT through the contact information listed on our website.
Terms & Conditions
Grit Property Solutions, Ltd. Co.
Effective Date: October 23, 2026
Welcome to Grit Property Solutions ("GRIT," "we," "us," or "our"). By using our website or purchasing our services, customers agree to the applicable terms outlined below, subject to any separate written service agreement and applicable law.
1. Services Provided
GRIT provides residential and commercial moving, packing, furniture and appliance delivery, junk removal, property cleanouts, cleaning, furniture assembly, and related property services.
All services are subject to availability, scheduling, equipment requirements, and service area restrictions.
2. Estimates & Pricing
Service estimates are based on the information provided by the customer, including the nature of the work, property conditions, inventory, access requirements, and estimated labor.
Additional charges may apply for services or circumstances not included in the original estimate, provided those charges are disclosed and authorized as required by applicable law and the customer's service agreement.
For regulated moving services, applicable written proposals, contracts, and tariffs govern pricing and any permitted changes.
3. Payment Terms
Payment amounts, due dates, accepted payment methods, and any applicable processing fees will be disclosed through the customer's invoice, estimate, or service agreement.
Customers are responsible for paying authorized charges in accordance with the agreed-upon terms.
All transactions are processed through approved payment methods. Customers are encouraged to contact GRIT directly regarding any billing concerns.
4. Scheduling & Cancellations
Service appointments are scheduled based on availability.
Customers should provide advance notice when requesting a cancellation or rescheduling.
Refunds, deposits, and cancellations are subject to our posted Refund & Cancellation Policy, applicable service agreements, and governing law.
5. Customer Responsibilities
Customers are responsible for:
- Providing accurate information about the services requested.
- Ensuring reasonable access to the property and work areas.
- Identifying fragile, oversized, unusually heavy, or specialty items before service.
- Disclosing known safety hazards or special handling requirements.
- Securing valuables, important documents, medications, and personal items that are not intended for transport or disposal.
- Obtaining necessary permissions for access, loading, unloading, and disposal.
6. Restricted & Hazardous Items
GRIT reserves the right to decline services involving items that present unreasonable safety, legal, or operational risks.
Prohibited items include firearms, ammunition, explosives, hazardous chemicals, and other materials that GRIT is not authorized or equipped to transport, handle, or dispose of.
Additional restrictions may apply based on the service requested.
7. Service Delays & Unforeseen Circumstances
GRIT makes reasonable efforts to complete services according to the agreed-upon schedule.
Service times may be affected by weather, traffic, unsafe conditions, mechanical issues, restricted access, or circumstances outside our reasonable control.
When possible, GRIT will communicate scheduling changes and work with the customer to determine appropriate next steps.
8. Property Damage & Service Concerns
GRIT strives to perform all services with reasonable care and professionalism.
Customers should promptly report suspected property damage, missing items, billing concerns, or other service issues so they can be reviewed.
Claims involving regulated household goods moving services will be handled according to the applicable moving agreement, governing tariffs, and transportation regulations.
Nothing in these Terms eliminates rights or remedies that customers have under applicable law.
9. Changes to Services
Requests for additional work, changes to the original scope, or special handling may require additional labor, materials, equipment, or charges.
Any such changes will be discussed with the customer and documented or authorized when required.
10. Website Information
Information on this website is provided for general informational purposes.
GRIT makes reasonable efforts to keep service descriptions, availability, and other information accurate. Website content may be updated as business operations change.
11. Applicable Agreements & Laws
Certain services, including regulated household goods moving, may be subject to additional contracts, disclosures, tariffs, or federal and state regulations.
Where these requirements conflict with general website terms, applicable law and governing service agreements control.
12. Contact Information
For questions regarding these Terms & Conditions, please contact Grit Property Solutions through the contact information listed on our website.
Grit Property Solutions, Ltd. Co.
Lubbock, Texas